Support & Contact
We are here for all your questions, technical support requests, and account management needs regarding the use of Elyan. You can follow the steps below or contact us directly to find solutions to your problems.
Contact us
For account, session, device pairing, billing, subscription, privacy, or security questions, email support@elyan.dev. When possible, include the email address associated with your account and a short description of the issue.
Account and data deletion
You can delete your account from the Settings or Account area inside the app. If you cannot access the app, follow the instructions on /en/data-deletion or email a deletion request to support@elyan.dev.
Device pairing and task flow
Desktop and Mobile should be signed in with the same account, the desktop runtime should show ready, and both devices should have internet access. For QR pairing, task submission, task status, or result display issues, include a screenshot and approximate time in your support request.
Subscriptions and store billing
Subscriptions purchased through the App Store or Google Play are canceled, renewed, or managed through the relevant store subscription screen. Elyan support can inspect account status but cannot see full payment card details processed by the stores.
Files, documents, and image processing
If a PDF, document, table, or image response is incomplete, incorrectly parsed, or summarized incorrectly, include the file type, approximate size, and expected result. Before sending examples with private data, remove unnecessary personal fields when possible.
Security reports
If you notice unauthorized account access, a suspicious device, possible data exposure, or a vulnerability, email support@elyan.dev with "Security" in the subject. Security reports are prioritized.